Refund policy
Return & Refund Policy
Thank you for shopping with QueCute Creations! 💕
Each of our baby buggy gift crates is lovingly handcrafted, and many are customized especially for you.
Returns & Exchanges
Because our products are handmade and often personalized, we generally do not accept returns or exchanges for changes of mind, color preferences, or personalization choices once production has begun, except where required by law.
Please review your order details carefully before completing your purchase.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at QueCuteCreation@gmail.com.
Cancellations may be accepted before production begins. Once production has started, cancellations are generally not available, except where required by law.
Damaged or Incorrect Items
We carefully inspect and package each creation before shipping. However, we understand that shipping damage can occasionally happen.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery when possible.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the situation and work with you toward an appropriate resolution, which may include replacement parts, repair, replacement, or a refund, depending on the circumstances.
The 48-hour notification request does not limit any rights you may have under applicable law.
Shipping Costs
Original shipping charges are generally nonrefundable for discretionary returns or cancellations, except where required by law or when we determine that a refund of shipping charges is appropriate.
Contact Us
For questions or concerns about your order, please email:
We appreciate your support of our small handmade business and look forward to creating something special for you! 🎀
Nothing in this policy limits your rights under applicable consumer protection laws.